The moment an incident is raised, Composure247 drafts a separate update for every client contact, written for their role. Your team reviews it and sends it by email or SMS, and the update clock makes sure the next one is never late.
MSPs have invested heavily in tools to detect and fix technical issues. But when something goes wrong, what clients experience is your communication, not your infrastructure. And there is rarely a dedicated system for that.
Engineers are heads-down solving the problem. No one is writing client updates. Clients notice the silence and assume the worst.
A Finance Director does not need technical detail. A CTO does not need reassurance. One message sent to all is right for none.
When a client calls their AM to ask what's happening, the AM has no idea. That conversation destroys confidence instantly.
Written under pressure by engineers after the fact, post-incident reports are often inconsistent, delayed, and commercially damaging.
Composure works alongside your existing tools and takes the writing, the timing and the chasing out of client communication. Your team stays in control of every send.
Raise an incident in Composure, or let your HaloPSA rules suggest one to the on-call incident manager to confirm. The first update is drafted the moment the incident is raised.
Composure drafts separate, role-calibrated messages for each stakeholder, a plain-English summary for the Finance Director, technical context for the IT Manager, a strategic overview for the CTO. Engineers write a quick note; Composure does the rest.
Your team previews each draft per contact, makes any edits, then sends by email, SMS and WhatsApp. A per-customer update clock reminds you before the next update is due and escalates if one is missed. A record is kept of everything sent.
Built specifically for MSPs, Composure covers every communication scenario, from the moment an incident is raised to the root cause analysis.
Composure drafts professional, plain-English communications the moment an incident is raised. Engineers write a quick note, and Composure turns it into a message for each contact.
Different messages for different contacts. Your CTO receives strategic context. Your Finance Director receives business impact in plain English. Your IT Manager receives technical detail.
A per-customer update clock reminds your team before each update is due and pages the escalation contact if one is missed. When there is no news yet, Composure drafts an honest holding update on request.
Account Managers and Customer Success Managers receive an automatic internal briefing after every customer update, so they are never caught off guard when a client calls.
When an incident closes, Composure collects the facts from the engineer and incident manager and drafts the root cause analysis. An independent AI reviewer scores it, a liability check forces executive sign-off on risky wording, and corrective actions are chased to completion. Communicate plan.
Every communication sent and every approval is recorded. A person approves every AI-drafted update before a customer gets it. Admins can pause all email or SMS notifications when a situation is sensitive.
A CTO, a Finance Director, an IT Manager, and an Account Manager all need different information, in a different tone, with a different level of detail. Composure handles all of it.
PagerDuty helps engineers respond. Your PSA manages tickets. Statuspage shows uptime. Marketing platforms send campaigns. None of them were built to communicate professionally with MSP clients during service events.
Built for engineers to respond to alerts. Composure handles the client communication side, separate, complementary, and essential.
A public page for generic status updates. Composure provides private, personalised, role-calibrated messages, not a one-size-fits-all public board.
PSA tools manage tickets and workflows brilliantly. They do not manage stakeholder communication. Composure fills exactly that gap.
General email tools require manual writing, have no incident context, and were designed for marketing, not professional service communications at speed.
When clients receive clear, professional communication during an incident, they trust you more, not less. Composure turns your worst moments into evidence of your maturity.
Silence during an incident is the kind of thing clients remember at renewal. Composure keeps updates going out on time and chases anything that slips.
Enterprise clients expect professional, structured communication during service events. Composure makes you look like the mature, enterprise-grade partner they require.
Composure is designed with security at its core. Data hosted in the UK, encryption at rest and in transit, a record of every communication and approval, and built for UK GDPR.
Your data is hosted in the UK (London). Email delivery runs in the EU, and AI drafting and texts are processed in the US. See the sub-processor list.
AES-256 encryption at rest, TLS encryption in transit.
Role-based permissions. Multi-factor authentication is mandatory for administrators, can be required for all staff, and can be turned on per customer for portal users.
Communications sent, approvals and privileged actions are recorded with who and when. Support access is time-limited and recorded.
Data minimisation, purpose limitation and a published sub-processor list. A data processing agreement is accepted at sign-up.
A person approves every AI-drafted incident update, maintenance notice and RCA before a customer gets it. The automatic "Service restored" and "Resolved" emails are the only exceptions. RCAs also get an independent AI review and a liability check.
From MSP leaders who have seen Composure in a demo.
Composure247